Privacy Policy

1. Who We Are

coachhonors.com is operated by Silent Rich LLC, a Delaware limited liability company registered to do business in Texas, doing business as Expert Honors and Coach Honors. Silent Rich LLC is the controller of the personal information described in this policy.

Expert Honors supports several industry-specific recognition brands. Those brands are operated by the same legal entity rather than by separate corporations, which is why information can move between them for shared accounts, support, and fulfillment as described below.

2. Information You Provide

Account and profile information: name, email address, phone number, firm or organization, professional title, credentials, biography, photograph, logo, and links you choose to publish.

Nomination and submission information: the nominee’s details, your relationship to them, and any supporting material you submit. If you nominate someone else, you are providing their information to us and you represent that you are authorized to do so.

Order and fulfillment information: billing name, email, phone, shipping address, engraving or personalization text, and the products purchased. Payment card details go directly to our payment processor and are described in the Payments section.

Support, contact, and inquiry information: the content of messages you send us, including anything you choose to include in a free-text field.

Consent records: when you accept the Terms, agree to be contacted, or provide another consent, we record what you agreed to, the version of the document, and the date and time.

3. Information From Public and Third-Party Sources

We compile professional and organizational information from publicly available sources, including licensing and regulator databases, firm and company websites, professional biographies, news reporting, public records, and reputable third-party data providers.

This is how a professional directory works, and it means a profile about you may exist without you having submitted anything. Public information can be incomplete, delayed, or inaccurate. You can request correction or removal through the process in the Your Privacy Rights section.

4. Information Collected Automatically

When you visit the site we and our analytics providers automatically receive technical information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP, timestamps, and interaction events such as clicks and form steps.

We also keep security and application logs, including error reports, which may contain the URL you were on and technical context about what failed.

These technologies load when the page loads. We do not currently operate a cookie consent banner or preference center, and we do not currently detect or act on Global Privacy Control signals automatically. We would rather say that plainly than describe a control that does not exist. Browser-level cookie controls and the opt-out mechanisms listed in the Cookies section remain available.

5. How We Use Information

To administer accounts, verify authority over a profile, and provide the services you request. To operate recognition programs, including nomination intake, eligibility review, editorial research, selection, and publication. To fulfill and support orders, including manufacturing personalized items and delivering digital assets.

To communicate with you about transactions, account and award status, corrections, and legal notices. To send marketing communications where lawful, subject to the consent and opt-out mechanisms described below.

To detect and prevent fraud, abuse, scraping, and security incidents; to enforce our Terms; to measure and improve the site; and to comply with legal obligations or respond to lawful requests.

6. Service Providers and Vendors

We disclose personal information to vendors that process it on our behalf and under contract, for the limited purposes described here. The list below reflects the services actually used by this site:

7. Use Across Expert Honors Brands

Because Silent Rich LLC operates Expert Honors and its recognition brands as one legal entity, we may use your information across those brands where reasonably necessary for shared accounts and sign-in, customer support, order fulfillment, recognition administration, fraud prevention, or activity you have requested.

This is internal use within one company, not disclosure to an unrelated third party. Where a specific brand publishes additional privacy terms for its own program, those apply to that brand’s activity.

8. Public Profile Information Versus Private Records

Information published in a directory profile or recognition listing is intended to be public and will be visible to anyone, indexed by search engines, and potentially cached or copied by third parties we do not control. Treat anything you add to a public profile as permanently public.

Account credentials, order and billing records, support messages, consent records, and internal notes are not published. Removing a public profile does not erase these internal records, which we retain as described in the Retention section.

9. Payments

Payments are processed by Stripe. Full payment card numbers are submitted directly to Stripe and are not stored on our systems. We receive and retain transaction records such as the amount, date, product, last four digits, card brand, and billing contact information, which we need for fulfillment, accounting, refunds, and dispute handling.

10. Cookies, Analytics, and Your Choices

We use cookies and similar technologies for sign-in and session management, security, and the analytics described above. Some are necessary for the site to function; others support measurement.

Available controls today: most browsers let you block or delete cookies; Google provides a Google Analytics opt-out browser add-on; and you may contact us at the address in the Contact section to request that we limit analytics associated with you where we are able to identify it.

We do not currently operate a cookie preference center, and we do not currently honor Global Privacy Control signals automatically. If we implement either, this section will be updated to describe how it works before we claim it.

11. Coaching Practices and Client Information

Coach Honors recognizes coaches and coaching organizations. The information we collect concerns coaches as professionals, not the people they work with.

Coaching frequently touches health, mental health, financial, relationship, and other sensitive subjects. This site is not built to receive that kind of information about anyone. Do not submit client names, session notes, intake forms, assessments, health or mental-health information, or other client material through nomination, profile, contact, or inquiry forms.

If a submission contains client material, we may delete or restrict it. Testimonials naming a client should be submitted only where you have that person’s documented permission to publish their name and statement.

If you are also a licensed professional in a regulated field, your obligations to your clients under that license are yours and are not changed by anything on this site.

12. Retention

We keep information for as long as needed for the purpose it was collected, and then for any period required by law or reasonably necessary to resolve disputes and enforce agreements. Different categories are treated differently.

Order, billing, and tax records are retained for the periods applicable to financial and tax recordkeeping. Consent records are retained for as long as the related relationship exists and afterward as evidence of what was agreed. Editorial and recognition records are retained as part of the historical record, since a past award is a fact about a point in time. Security and error logs are retained on a shorter operational cycle. Support communications are retained as long as useful for service history.

Removing a public profile does not automatically delete order records, consent records, or the underlying recognition record.

13. Security

We maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we hold, including access controls, encryption in transit, restricted administrative access, and monitoring.

No method of transmission or storage is completely secure, and we do not claim otherwise. If you believe your account has been compromised, or if you identify a security issue affecting the site, contact us at the address in the Contact section.

14. Your Privacy Rights

Depending on where you live, you may have rights to know what personal information we hold about you, to access or receive a copy of it, to correct inaccuracies, to request deletion, to opt out of sale or sharing, to limit the use of sensitive personal information, and not to receive discriminatory treatment for exercising these rights. State laws including those of California, Colorado, Connecticut, Virginia, Texas, and others provide rights along these lines, and the specific rights available depend on the law that applies to you and to us.

To make a request, contact Hello@CoachHonors.com or write to Silent Rich LLC, 605 W 9th St Ste 1100, Austin, TX 78701. We will ask for information sufficient to verify that the request is genuinely yours, particularly for deletion or access requests, because acting on an unverified request is itself a privacy risk. An authorized agent may submit a request on your behalf with proof of authorization.

A request to delete or remove a public professional profile is evaluated against our editorial obligations. We will honor deletion rights that apply to you under law. We may retain an accurate historical recognition record and information we are required or permitted to keep, and we will tell you if that is what we are doing rather than silently declining.

15. Children

This site is directed to professionals and organizations, not to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will delete it.

16. Users Outside the United States

We operate in the United States and our vendors process information in the United States. If you access the site from elsewhere, you are sending information to the United States, where privacy laws differ from those in your country.

We have not evaluated this site against the requirements of the EU or UK General Data Protection Regulation and we do not claim compliance with them. If you are located in a jurisdiction whose law you believe applies to us, contact us and we will consider the request on its merits.

17. Changes to This Policy

We may update this policy. The version identifier and Last Updated date at the top identify the published version. For material changes that affect how we use information you already provided, we will provide direct notice and, where required by law, obtain consent, rather than relying on the fact that you continued to browse the site.

18. Privacy Contact

Privacy questions and rights requests: Hello@CoachHonors.com, or Silent Rich LLC, 605 W 9th St Ste 1100, Austin, TX 78701.

To opt out of sale or sharing, or to limit the use of sensitive personal information, use the same contact and say which you are requesting.